Customer Service

Customer Service
Salford Quays
Start date: Monday 18th July!
Competitive Salary: £21,000 with a £500 bonus after completion of probation
Position: Full-time, Permanent
Hours: 40hrs per week - Monday to Sunday - rota basis 5 days out of 7

**This Customer Service position will be based in the office**

* Are you interested in beginning your career with a competitive salary?
* Do you enjoy interacting with people?
* Do you take pleasure in providing superior customer service?
* Are you able to operate well under pressure?
* Would you enjoy working in a welcoming, relaxed office setting?

As a customer service representative, you will promptly and skillfully address customers' broadband inquiries and make sure that everyone receives the finest service possible.

* To provide effective and professional service to all customers
* Delivering the right outcomes for the customers
* Effectively handling of complaints, delivering resolutions and customer satisfaction
* Taking inbound calls in a timely manner
* Identify customers' needs and demonstrate effective problem-solving techniques
* Keep up to date with policies and products
* Liaising with third party companies
* Processing sales orders
* Booking appointments for engineers
* Build growing and sustainable relationships by going the extra mile
* Dealing with calls of a sensitive nature in potentially distressing situations.
* Maintaining accurate and up to date records and systems

What we are looking for…
* At least 6 month experience working within a customer service role
* You'll ideally have a natural passion for delivering exceptional customer service and have confidence when speaking to customers, with good listening skills to boot
* Good problem solving skills
* Able to manage your time wisely to meet call handle time, and work to targets
* Excellent communication skills and technical aptitude, learn new systems, products / services and retain information
* Ability to multi-task and use various systems whilst engaging with customers over the phone

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.