Administrator

Proactive Personnel are currently recruiting on behalf of a national Fire and Security company at their brand new office based in Oldham. They are looking for Service Administrators to join their growing team and have big growth plans which means lots of progression!

The main purpose of the role is to carry out general and varied admin duties to support a busy Service Department.

Administration

• Program fobs via office fob PC, raising and update CASH fob programming call to suit.
• Action ARC Critical Data Omissions (CDO) notifications liaising with customer base to update site contact information, addresses and key holders where required.
• Action CASH admin follow ups updating database information as required.
• Raising and sending no access/call closedown letters.
• Creating and sending out appointment cards for both planned maintenance and corrective team as required.
• Assisting and supporting Service Desk staff, Senior Administrator, Customer Service Manager and Operations Manager with any admin requirements.
• Compile and prepare customer Key Performance Indicator (KPI) data
• Compiling bespoke Daily/Weekly WIP reports for senior service administrator as required
• Raise Audit Calls from KPI Data and assign to unallocated grid

Other duties

• Housekeeping of stationary and office supplies ensuring areas are tidy and stock levels sufficient.
• Ordering stationary replenishment as required.
• Handling of Post, opening, distributing and sending as required.

The ideal candidate:

Essential

• Excellent admin skills and ability to use company CRM [CASH]
• Ability to co-ordinate and manage scheduled work within agreed timescales and understand Service Level Agreements
• Customer service

Desirable

• Previous experience in an admin role would be advantageous
• Geographical Knowledge

Benefits:

Salary - £20,000-£22,000

Monday - Friday 08:30-17:00

Employee Assistance Programme

Mindfulness and/or meditation apps

Employee Discounts (supermarkets, eating out, clothes, gyms etc.)

Doctor Care Anywhere (24/7 online GP & prescription service)

NEST Pension

23 day’s holiday excluding bank holidays, with the increase up to 25 days upon 2 years’ service.

If you are interested in this role please apply or call Antony/Sally at Proactive Personnel Manchester.