Customer Service

Customer Service

£19,760 + Performance Bonus (Up to £650+ p/month)!

**candidates must be based in Northern Ireland** Potentially will be going hybrid

Do you have experience in Customer Service?

Do you want progression?

We are recruiting for multiple Customer Service Advisor's to come and join our team, working from home and in our office in Belfast

All you need is 6 months experience in any customer facing role to apply!

What's in it for you?

• You get to join a secure global company that truly value their staff
• Basic Salary of £19,760 + Performance Bonus (Up to £650+ p/month)!
• 28 days paid holiday per year! Want more? You will also earn an extra day in holidays to use each year up to 5 years to reward your loyalty!
• Access to a range of learning and leadership development programs. 100% of our management team were promoted from advisors!! You could be next!
• Employee referral scheme
• Additional sales incentives (changeable monthly)
• You will also receive substantial staff discounts on various hospitality and retail outlets!

About the role of a Customer Service Advisor:

• Taking Calls from existing customers who are moving home or want to cancel their contract
• Solving problems, going the extra mile to provide fantastic customer service
• Working towards monthly targets, i.e. sales, call handling times, targets, attendance and time keeping.
• Processing orders and updating customer accounts with relevant detail in an accurate and timely manner
• Working on a rotational shift pattern between the hours of 8am and 9pm, Monday – Friday also between 8am and 6pm Saturday & Sunday. You will be contracted to 40 hours per week

Role Requirements:

• Previous experience in a sales or a targeted environment is preferred
• You will be driven and confident
• Able to identify each customer’s individual needs and wants and make recommendations based on these
• Empathetic

Why use Red Dot?

We do things differently here at Red Dot. We really care about our candidates and want to provide everyone with the best experience possible. At Red Dot, all our recruiters are passionate about placing you in a role that not only fits with your skills and experience, but also with your career goals. We are different because we carry you through the whole process, from beginning to end and every day we receive positive feedback about how we have helped transform people's careers. We know that looking for a new job is one of the biggest decisions that anyone makes in their life, so we want to help you make the right one.

If you believe you have the qualities set out above and think you have what it takes, we would love to hear from you!

Good Luck on your application and we hope to hear from you soon!

Job Type: Full-time Customer Service Advisor, Permanent

Schedule:

• Rotational shift patterns
• 40 hours per week

Interested in becoming a Customer ServiceAdvisor?? Click apply below or email your cv to