Customer Service
2 Customer Service Courses Bundle|***Special Gifts : Free PDF & Hard Copy Certificate Included | Lifetime Access
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Summary
Digital certificate included in price
- Tutor is available to students
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Overview
This Customer Service 2 courses bundle is designed for professionals who want to thrive in their profession. The course covers all the essential skills and knowledge needed to become specialised in this sector. You will learn real life knowledge and expertise from the industry experts and practitioners from this Customer Service 2 courses bundle.
This Customer Service 2 courses bundle consists of the following courses:
- Course 1: Customer Service - The Ultimate Guide!
- Course 2: Customer Care: Getting it Right
The Customer Service 2 courses bundle starts with the basic knowledge of Customer Service. In this course you will get a complete idea of Customer Service with key concepts, strategies regarding use of it and in-depth knowledge. The Customer Service 2 courses bundle is completely an online course. You can access this Customer Service course from any part of the world with just a smart device and the internet.
By the end of this Customer Service course, you will get complete knowledge and marketable skills. The course also comes with a certificate, which will add extra value to your resume and help you stand out in the job market. In short, Customer Service 2 courses bundle is the perfect course to fast track your career. So, why are you waiting? Enrol this Customer Service course today!
What you will learn from Customer Service course?
From the Customer Service - The Ultimate Guide! you will learn
- Customer Service: STOP Losing Money Due to Poor or Average Customer Service! $$$
- Customer Service: Make MORE Money from Each Customer! $$$
- Customer Service: SAVE a Fortune in Advertising Dollars! $$$
- Customer Service: Get MORE Referrals! $$$
- Customer Service: Solve Problems FAST!
- Customer Service: Retain Existing Customers!
- Customer Service: Learn How to Create an Outstanding Customer Service Experience
- Customer Service: Learn the 5 Tenets of TQM
- Customer Service: Avoid the 10 Deadly Sins of Customer Service!
- Customer Service: How to Handle Difficult Customers like a PRO!
- ... and MUCH More!!!
From the Customer Care: Getting it Right you will learn
- Customer Service: To develop an understanding of what is involved in effective customer care
- Customer Service: To appreciate why customer care is so important
- Customer Service: To become aware of pitfalls to avoid
- Customer Service: To become more confident in delivering high-quality customer care
Why Choose the Customer Service 2 courses bundle?
- Conducted by industry experts
- Get Instant E-certificate
- Fully online, interactive course with Professional voice-over
- Developed by qualified professionals
- Self paced learning and laptop, tablet, smartphone friendly
- Tutor Support
And you will also get these gifts
- Free PDF Certificate
- Free Hard Copy Certificate
- Lifetime Course Access
Course media
Description
Course Curriculum
*** Course 1: Customer Service - The Ultimate Guide! ***
Customer Service - Introduction
- Customer Service - Why Customer Service Is Critical To Your Business!
- Customer Service - Good Isn’t Good Enough!
- Customer Service - We Are All In The “Helping Field”
- Customer Service - Providing “Concierge” Level Of Service
- Customer Service - The 5 Tenets Of Tqm
- Customer Service - How To Boost Customer Satisfaction
- Customer Service - How To Avoid The 10 Deadly Sins Of Customer Service!
- Customer Service - More Money $$$ – Through Customer Retention
- Customer Service - How Much Is A Customer Worth? $$$
- Customer Service - Do You Understand Your Customer?
- Customer Service - Dealing With Difficult Customers
- Customer Service - “Leap” Into Customer Service!
- Customer Service - Exceptional Phone Service
- Customer Service - Why Customers Buy From You! $$$
- Customer Service - Bonus Lecture!!! Final Tips!!!
*** Course 2: Customer Care: Getting it Right ***
Customer Service - Introduction
- Customer Service - Introduction
- Customer Service - Module Companion E-Book
Customer Service - Customer Care
- Customer Service - Our Own Experiences Of Customer Care
- Customer Service - Meet And Greet
- Customer Service - Equality And Diversity
- Customer Service - Telephone Skills
- Customer Service - Hints And Tips For Best Practice
- Customer Service - Dealing With Complaints
Customer Service - Conclusion
- Customer Service - Conclusion
Certification
By the successful completion of the Customer Service course, you will get an instant e-certificate. Our courses are fully updated with industry knowledge and skills that aim at making you an expert in the field. The hard copy of the certificate is also available and can be sent to your address. The delivery charge is applicable which will be £4.99.
Who is this course for?
This Customer Service bundle course is ideal for those who work in or aspire to work in the following professions:
- Sales People
- Clerks
- Managers
- Business Owners
- Anybody who Interacts with the Public in a Business
Requirements
To complete Customer Service course, there is no previous experience required.
Career path
Customer Service
Questions and answers
Currently there are no Q&As for this course. Be the first to ask a question.
Optional extras
Digital certificate
Certificate of completion is included in course price
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Legal information
This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
FAQs
What does study method mean?
Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.
What are CPD hours/points?
CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.
What is a ‘regulated qualification’?
A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.
What is an ‘endorsed’ course?
An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
